Key Outcomes
Define professionalism and its importance in customer service.
Utilize effective verbal and non-verbal communication techniques to enhance customer interactions.
Implement strategies to build and maintain trust and credibility with customers.
Apply techniques to uphold professionalism even in difficult and stressful customer interactions.
Meet Our Speakers
Anita Johnson
Customer Service Expert at XYZ Inc.
Anita is a seasoned and compassionate mediator with over 15 years of experience. She holds a B.S. in Psychology with a minor in Peace Studies from George Fox University and an MSW from the University of Washington. From 2013 to 2020, she played a key role at the King County Dispute Resolution Center, leading mediator training and facilitating court and anti-harassment mediations. Certified by the Washington Mediation Association and the Institute for Christian Conciliation, Anita launched Charis Mediation in 2023 to support families, churches, and pastors in resolving relational conflicts. She is passionate about both mediating and training others in conflict resolution.
Don't Forget!
Register now and save $10 with code PCS925 until September 5. Need a group rate? Contact Loriann Morrison at [email protected] | 425-293-4497 for groups of 3 or more.
$99.00